Terms of Service
Last updated September 25, 2026
These Terms of Service govern your access to and use of the services provided by Looqko, a B2B SaaS virtual try on platform for online stores. By subscribing to a plan or using our services, you fully agree to these Terms of Service.
1. Definitions
• Looqko: the company publishing the virtual try on service accessible at looqko.com and app.looqko.com.
• Client: any individual or legal entity that has subscribed to a Looqko subscription (online store, brand).
• End User: any consumer using the virtual try on widget on the Client website.
• Services: all features offered by Looqko (widget, API, dashboard, image and video generation).
• Subscription: monthly or annual plan purchased by the Client (Solo, Starter, Plus, Pro, Business).
• Top up: one time purchase of additional credits (image or video generation).
• Generation: production of a virtual try on image or video using artificial intelligence models.
2. Terms of Service
By signing up and accessing our Services, you fully accept these Terms of Service. You confirm that you have the legal authority to sign up and act on behalf of the business you represent. We may update these Terms at any time. We will notify you of any major changes via email at least 30 days before they take effect. Your continued use of our Services after that period means you accept the new terms.
3. Create Your Account
To use the Services, Clients must create an account at app.looqko.com by providing accurate and current information. The Client agrees to:
• Maintain the confidentiality of their login credentials and API key.
• Promptly notify Looqko of any breach or unauthorized account use.
• Refrain from sharing the account with third parties.
• Update their information in the event of any changes.
Looqko reserves the right to suspend any account in the event of misrepresentation, fraud, or violation of these Terms of Service.
4. Service Agreement
Looqko offers the following features:
• Embeddable JavaScript widget for the Client's website.
• Secure REST API protected by an authentication key.
• AI virtual try on image generation for apparel and accessories.
• 5 second 480p animated video generation from generated images.
• Management dashboard tracking try ons, analytics, billing, API keys, and settings.
• Media retention: images uploaded by the end user are deleted within 24 hours; generated images or videos are retained for 30 days, which the Client can reduce down to 7 days via their dashboard.
• Email support.
Services are provided on a best effort basis. Looqko does not guarantee uninterrupted operation and uses reasonable endeavors to maintain high availability. No specific uptime commitment is made outside of a separately negotiated service level agreement.
The generated image is a simulation produced by an artificial intelligence model and serves as an approximation of the actual garment's fit. Size recommendations are for informational purposes only and do not guarantee an exact fit. The Client remains solely responsible for the product information they publish.
5. Pricing and Billing
Looqko subscription plans are priced as follows (excluding tax, subject to change):
• Solo: 19 € per month (80 virtual try ons, 0 videos).
• Starter: 39 € per month (200 virtual try ons, 60 videos).
• Plus: 79 € per month (400 virtual try ons, 120 videos).
• Pro: 199 € per month (1500 virtual try ons, 400 videos).
• Business: custom quote.
Payment is processed by credit card via our provider Stripe. Subscriptions are billed monthly or annually depending on the plan selected. Any ongoing subscription period is due in full. No refunds will be issued for the current billing cycle, except as required by law.
In the event of non payment, Looqko reserves the right to suspend service access following email notification.
6. Quotas and top ups
Each subscription includes a monthly quota of try ons (images) and videos. Unused quotas do not roll over to the next month.
If you exceed your limit, you can purchase top ups starting with the Starter plan:
• Image top up: €0.35 per additional try on
• Video top up: €0.50 per additional video
The Solo plan is not eligible for top ups. A monthly cap applies to each plan: 100 images and 40 videos for Starter, 300 and 100 for Plus, 1000 and 300 for Pro.
Top ups are valid until the end of the current billing cycle. All top up purchases are final and non refundable. A 15 minute delay may apply between consecutive purchases to prevent abuse.
7. Customer Commitments
The Client agrees to:
• Use the Services in accordance with their intended purpose and applicable laws.
• Obtain explicit consent from end users to process their photographs (biometric data).
• Clearly display their store privacy policy and include information regarding Looqko as a data processor.
• Refrain from bypassing quotas, authentication mechanisms, or technical safeguards.
• Refrain from using the Services for illegal, fraudulent, defamatory, or pornographic purposes, or any activities contrary to public order or decency.
• Refrain from generating or distributing images of any individual without their explicit consent.
• Refrain from using the Services to train competing artificial intelligence models.
• Refrain from reverse engineering, disassembling, or decompiling the Services.
• Refrain from reselling the Services under another brand without prior written agreement from Looqko.
Looqko Commitments
Looqko is committed to:
• Providing Services with diligence and professionalism.
• Maintaining a high level of security: TLS encryption for communications, encryption at rest for stored files, password hashing, and restricted access based on the principle of least privilege.
• Automatically deleting end user photographs within 24 hours.
• Respecting the confidentiality of Client data.
• Providing at least 24 hours' notice for any planned downtime of 1 hour or more.
• Providing support tailored to the subscribed plan.
• Complying with GDPR and all applicable legal obligations.
• Informing the Client prior to any subsequent change of sub processors involved in processing end user data.
Intellectual property
Looqko retains sole ownership of all intellectual property rights in the Services, source code, interface, trademark, and visual assets. Subscription to a plan grants the Client a personal, non exclusive, and non transferable right to use the Services for the duration of the subscription.
The Client retains ownership of all data and images provided (such as customer and apparel photos). The Client grants Looqko a limited license to process this data solely to deliver the Services (generation, temporary storage, and transmission to technical subprocessors).
Images and videos generated by Looqko are the property of the Client, subject to full payment of all outstanding fees. Looqko reserves the right to include a "Powered by Looqko" watermark on images and videos generated under Solo and Starter plans.
10. Privacy Policy
The processing of personal data is governed by our Privacy Policy, available at looqko.com/privacy. It specifically outlines the list of subprocessors involved in the service and data retention periods.
Division of roles. Regarding end user data, the Client acts as the data controller and Looqko operates as a data processor under Article 28 of the GDPR, acting solely on the Client's instructions.
Data Processing Agreement. A DPA compliant with Article 28 governs this processing. It is provided to the Client at legal@looqko.com and must be signed before the widget goes live on the store.
End user consent. The widget collects explicit consent from the end user before any photograph is uploaded. The Client remains responsible for informing their own customers within their privacy policy.
Limitation of Liability
Looqko cannot be held liable under the following circumstances:
• In the event of misuse of the Services by the Client or its end users.
• In cases of force majeure, including global outages, armed conflict, natural disasters, or massive cyber attacks.
• In the event of a failure by an independent subcontractor.
• For indirect damages, such as lost revenue, loss of clientele, or reputational damage.
In any event, Looqko liability is capped at the total amount actually paid by the Client over the previous 12 months.
The Client agrees to indemnify Looqko against any third party claims arising from a breach of these Terms of Service, specifically regarding the lack of end user consent for image processing.
12. Force Majeure
Neither Party shall be held liable for any failure to perform its obligations due to an event of force majeure, as defined under Article 1218 of the French Civil Code. Force majeure events include, but are not limited to, natural disasters, massive internet outages, large scale DDoS attacks, acts of war or terrorism, and government actions that disrupt business operations.
13. Termination and Suspension
Customers can cancel their subscription at any time directly from their dashboard. Cancellations take effect at the end of the current billing cycle. No refunds will be issued for any active billing period.
Looqko reserves the right to terminate or suspend access to Services under the following conditions:
• A serious breach of the Terms of Service that remains unresolved 7 days after formal notice.
• Unpaid balances outstanding for more than 30 days.
• Fraudulent, illegal activities, or actions that damage the reputation of Looqko.
• Any security threat to the platform or other customers.
Customers can download their fitting history and product catalog in CSV format at any time from their dashboard settings. Following cancellation, customers have 30 days to request a copy of their data by contacting contact@looqko.com. After this period, data is permanently deleted, subject to legal retention requirements.
End user photos are always deleted within 24 hours, regardless of the status of the account.
Changes to 14. Changes and Updates
Looqko reserves the right to update its Services, features, pricing, and these Terms. Active Clients will be notified via email of any material changes at least thirty days before they take effect. Clients may cancel their service free of charge prior to the effective date of the new terms.
Governing Law and Jurisdiction
These Terms of Service are governed by French law. In the event of a dispute, the Parties will first attempt to reach an amicable resolution. If no agreement is reached within 30 days, the dispute will be brought before the competent courts within the jurisdiction of Looqko's headquarters, unless mandatory statutory provisions dictate otherwise.
Our Services are exclusively for professionals acting within their professional capacity. The Client declares that they are subscribing as such. No consumer subscriptions are accepted, and the consumer protection provisions of the French Consumer Code do not apply.
Get in touch
For any questions regarding these Terms of Service:
• Support email: contact@looqko.com
• Legal email: legal@looqko.com
• Mailing address: 18 rue Eugène Varlin, Vigneux sur Seine
• Website: https://looqko.com
These Terms of Service constitute the entire agreement between Looqko and the Client regarding the Services. Any clause deemed invalid by a court of competent jurisdiction shall not affect the validity of the remaining clauses.